Multi Factor Authentication Guide

People are connecting to organizational resources in increasingly complicated scenarios. People
connect from organization-owned, personal, and public devices on and off the corporate network
using smart phones, tablets, PCs, and laptops, often on multiple platforms.

How Does MFA Help?

MFA is a method of confirming user identity by requiring at logon, an additional piece of information
unique to the individual.
• MFA is now required when anyone access their O365 email accounts.
• Once setup, MFA will only be required on password changes.

Which Applications require MFA?

• Office 365 Apps such as Outlook, OneDrive, Skype, Team and etc.
Note: It’s a one-of activity on each device such as laptop, iPhone and tablet.
P.S. You need to remember your password, if don’t please ask for a password reset prior.

What Will You Need?

• Your primary device (e.g. your laptop) to finalise the setup process.
• Your nominated MFA device such as:
o iOS smart device such as: iPhone, iPad, iPod, iWatch + Microsoft Authenticator App
(Recommended)
o Android smart device such as: Samsung or Google SmartPhone/Tablet + Microsoft
Authenticator App (Recommended)
o Mobile Phone with text message capability
Note: If you wish to access your O365 email on a mobile device it’s recommended to be via the Outlook
App (not the device’s native app).

Follow Below Steps

Step 1 :

Download the Microsoft Authenticator app on your smart mobile device

Step 2 :

Open the app on your device with no further action. You just need to download the Microsoft
Authenticator App for now!

Step 3: (Optional – usually happens Automatically)

Enable Notifications:iOS iPhone: Open Settings > select Notifications > select Authenticator > select Allow Notifications.Android Samsung: Open Settings > select Notifications > select Authenticator > select On.P.S. It’s also nice to enable the notification on your smart watch i.e. Apple watch.

Step 4 : (Optional - If you wish to access your O365 email on a mobile device)

Download the Microsoft Outlook 1 app on your mobile device.
P.S. Just regarding the Outlook App, you can keep using email App on mobile devices. However,
Outlook App is recommended by Microsoft which has been improved significantly recently.

Step 5: (Optional - If you wish to access your O365 email on a mobile device)

Open the app on your device.

Step 6 :

Open/restart you Outlook App, click on “Need Password” on button left.
P.S. You need to remember your password, if don’t please ask for a password reset prior, Or Microsoft Outlook will prompt you to sign in. Click Sign in.

Step 7 :

Enter your email address and password, Click Next.

Step 8 :

Click on “set it up now” to the Additional security verification page.

Step 9 :

Select Mobile app from the dropdown list. Select Receive notifications for verification, Click Set up.

Step 10 :

Leave this screen open and grab your smart mobile device (which you have downloaded the App as
part of step 1&2) click on Add account

Step 11 :

Open the Microsoft Authenticator app on your smart mobile device (you have downloaded as part of
step 1&2) click on Add account or “+” to add an account.

Step 12 :

On your Microsoft Authenticator app click on “work or school account”

Step 13 :

Use your Microsoft Authenticator app to scan the QR code you provided on your step 10.

Step 14 :

Select “Receive a notification on my phone” for identity verification

Step 15 :

Enter your mobile number as a “Plan B” in case you don’t have access to your App.

Step 16 :

Click Next.

Step 17 :

Check the box, allow my organization to manage my device.

Step 18 :

Click on “done” you’re all ready.

Step 19 :

Update your password if it’s required.

Enjoy Office 365 while staying safe and protecting your identity by MFA